Terms of Use

The public QR flow allows passengers to view current registered vehicle information and create a journey record. Available support functions may change as service modules are enabled.

Passengers should submit accurate journey details before starting the ride and should use the QR page only for the vehicle they are boarding.

By submitting, the passenger confirms that the information is accurate and provided voluntarily. A person registering a family or group must be permitted to provide that group count.

Vehicle and driver information reflects the current registered record available to the service. Passengers should still confirm that the registration number shown matches the vehicle they are boarding.

Families may register together. Independent passengers sharing the same vehicle should submit separate journey entries so each passenger group is recorded correctly.

Camera scanning, vehicle information and support channels may depend on device permissions, internet connectivity, record availability and enabled service modules. A manual registration-number option is provided when camera scanning is unavailable.

Sarathi Suvidha does not replace police, ambulance, fire or other official emergency services. Contact the appropriate emergency service directly whenever there is immediate danger.

Users must not submit false journey information, misuse another vehicle record, interfere with the service, attempt unauthorised access or use the QR flow for unlawful activity.

Operational portals are restricted to assigned users. Login credentials must not be shared, and activity may be recorded for security and audit purposes.

Passenger and vehicle-linked information is handled according to the Privacy Notice.

Questions about these terms or the public journey flow may be sent to the Sarathi Suvidha helpdesk.